Water & Wastewater Service Lines
Customers shall not supply water or allow water to be transported to other premises without the consent of the City. Water facilities within the service area of the Springfield Water System are considered the property of the City of Springfield up to, and including, the meter or sprinkler system indicator valve.
Ownership of lines by private parties, with the intent to restrict or charge for connections to the line, is prohibited. The City of Springfield has sole operational, connection, and extension authority on water lines that have been, or that are planned to be, constructed by private parties and maintained and operated by the City.
For standby fire protection services, such as fire hydrants and sprinkler systems, unmetered connection to the water system is permitted and will be considered the normal configuration. All other uses of unmetered water, theft of water meters, or unmetered connections, including City or County road maintenance activities and sanitary sewer maintenance, are prohibited.
In order to protect the integrity of the potable water supply, certain classes of commercial and industrial water customers, and all fire protection lines, must be fitted with devices that prevent the reintroduction of water which Could potentially carry contaminants back to the public water supply.
All commercial and industrial water customers must install an approved cross connection control device by the mechanical contractor at a level and location to be easily accessible for inspection and maintenance. The device must be installed at a height not less than 2' feet above the floor and not more than 5' feet above the floor, and must not be placed in a pit or outside unless in an approved enclosure.
Specific information regarding the installation, use and testing of backflow prevention devices can be obtained by contacting the Water & Wastewater Department at
Fire hydrants are installed for fire protection, not for convenient water supply outlets for other uses. Fire hydrants are to be operated by fire departments, contractors installing fire hydrants, or City water crews. The use of fire hydrants for road or site construction, maintenance, or for sanitary sewer maintenance is prohibited.
The City of Springfield may install fire hydrants outside the corporate limits where lines exist that will provide adequate fire flow. The hydrants will be installed at the customer's expense and shall become the property of the City. The size and type of fire hydrants shall be determined by the Water & Wastewater Department. All fire hydrants outside the corporate limits of the City and within the service area of the City's water system shall be maintained by the Water & Wastewater Department. Fire hydrants installed outside the corporate limits shall be at locations established by the Water & Wastewater Department and may be funded by developers or through a system-wide capital improvement program funded by the City and/or County.
The Water & Wastewater Department may sell water to fill the water storage tanks of persons who deliver water storage tanks to the designated facility to receive this service. The service is available to farmers and businesses only.
The farmer or business may deliver the water storage tank to the wastewater treatment plant at the end of Lawrence Lane, or other designated location, and the tank shall be filled from a specific hydrant by Water & Wastewater Department personnel upon presentation of the required coupon. This service shall be conditioned upon the availability and convenience of Water & Wastewater Department personnel.
The cost for the service is $15 per 1,000 gallons. All persons desiring service must purchase 1,000 gallon coupons from the Water & Wastewater Department Office in advance. Payment for coupons shall be by check only. Persons desiring service shall present a separate coupon to the Water & Wastewater Department employee filling the tank for each 1,000 gallons of water, or fraction thereof, purchased.
Service shall not be provided during water shortages or system failure.
Coupons can be purchased at the Water & Wastewater Department Office at 924 Central Avenue during regular business hours. Persons desiring more information about this service may contact the Water & Wastewater Department Office by dialing 615-382-1600.
The City does not assume responsibility for damages incurred by wastewater that result from stoppages on a customer's private wastewater service line. The customer is responsible for maintaining the flow capacity of the private wastewater service line from the house to the City's main. This includes solids buildup and tree root intrusions. Customers are required to have minimal clean-outs at the house and at the property line to enable plumbers to access and clean these lines.
The City is responsible for the structural integrity of the service line from the main to the property line. The City may be responsible for stoppages that occur on a City main and the private property damage that may result.
The City shall not assume liability for damages incurred by a wastewater customer when damages result from:
- Defective operation or condition of the customer's plumbing system.
- A defective condition in the City's wastewater system, unless the City received actual or constructive notice of the defective condition with sufficient time to amend.
All claims resulting from negligent operation, negligent installation, or negligent repairs, and all claims arising out of sudden and unexpected emergency repair work will be handled on a case by case basis. They will be handled within the scope of the Tennessee Municipal League Risk Management Pool policies, and within the scope of general law, including the Tennessee Municipal Tort Liability Act.